Shipping policy

Shipping Policy

Thank you for visiting and shopping with Luns. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high volume periods or sales events, processing times may be slightly delayed. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We deliver across India using reliable courier partners (such as BlueDart, Delhivery, Xpressbees, and India Post). Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: ₹50 Flat Rate (Free for orders over ₹999)
  • Estimated Delivery Time: 3-7 business days depending on your pin code.

*Delivery to Tier 2, Tier 3 cities, and North Eastern states may take an additional 2-3 business days. All orders are dispatched from our facility in Tirur, Kerala.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders up to a maximum cart value of ₹5,000. A nominal COD handling fee of ₹50 applies to all Cash on Delivery orders. Please ensure someone is available at the delivery address to hand over the cash to the courier executive.

4. Pin Code Serviceability

While we strive to deliver across all of India, there may be certain remote pin codes that our courier partners do not service. If your pin code is unserviceable, we will notify you and initiate a full refund for your order.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours. You can use this tracking number on our website or the courier partner's portal to track your package.

6. Damages and Issues

We ensure that all products are securely packaged before dispatch. However, if you receive a damaged parcel, please do not accept it from the courier. If you discover damage after opening the package, please contact us immediately at lunsindia@gmail.com with photos of the damaged item and packaging so we can resolve the issue.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

8. Contact Us

If you have any further questions regarding your shipment, please reach out to us: