Help Center

We use the Razorpay secure payment gateway, allowing you to pay via all major Credit/Debit Cards (Visa, Mastercard, RuPay), UPI, Net Banking, and popular mobile wallets.

Yes! We offer Cash on Delivery (COD) for most locations. You can pay conveniently at your doorstep when your order arrives.

Yes, 100%. Your security is our priority. All transactions are processed through Razorpay, which is PCI DSS compliant and uses industry-standard encryption to protect your personal and financial information. Luns.in does not store your card details.

Payment failures can happen due to network issues, incorrect OTP entry, or bank limits. If your payment fails but money is deducted, it is usually refunded automatically by your bank within 5-7 business days. Please contact us if you need assistance verifying a transaction.

We want you to love your look. We offer a 7-day return policy for eligible items. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, simply contact our customer support team at lunsindia@gmail.com or via WhatsApp. We will guide you through the process. Please do not send your purchase back without confirmation from our team.

Yes, we strive to provide a hassle-free experience. If your return is approved under our policy, we will assist with the return logistics. Please refer to our detailed Refund Policy for specific terms.

We apologize for the inconvenience! Please contact us immediately (within 24 hours of delivery) with photos of the damaged or incorrect product. We will resolve the issue promptly by arranging a replacement or refund.

We process orders within 1-3 business days. Shipping typically takes 3-7 days. You will receive updates at every step of the way.

Once your order has been dispatched, you will receive a shipping confirmation email and SMS containing your tracking number and a link to track the package in real-time.

We process pre-orders quickly to ensure the fastest possible delivery. If you need to make a change or cancellation, please contact us immediately at +91 62384 16539. Once the procurement process has started, we may not be able to modify the order.

We are here to help 24/7! You can reach us via: Email: lunsindia@gmail.com Phone/WhatsApp: +91 62384 16539 Contact Form: Available on our "Contact Us" page.